Returns & Cancellations
Please contact us for international orders (freight charges apply). Once payment is received the wine will be dispatched from the winery warehouse within 5 business days via Australia Post. If you are not home at the time of delivery, a card will be left in your letterbox and you will be required to collect the wine from your local Post Office. Please contact us if your order has not arrived within 10 business days.
On the rare occasion that incorrect goods are delivered please contact us within 30 days and Clairault Streicker Wines will fully refund or replace the goods concerned, provided they are returned in good condition. Clairault Streicker Wines will arrange for any return shipping requirements at our expense.
What if I order the wrong wine? Please contact us within 10 days of receiving the wine and we can exchange it for the correct wine. The customer will be responsible for any associated shipping costs.
What if the wine is faulty? Corked, oxidised, off, faulty, undrinkable wines will be replaced or refunded. Please contact us with the details. Clairault Streicker Wines introduced screw caps to all wines produced since 2005, although we do still sell some older wines which were bottled under cork. The chance of a screw cap wine being faulty is very minimal.
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CONTACT DETAILS
Clairault Streicker Wines
Caves Road, Wilyabrup WA 6280
PO Box 360, Dunsborough WA 6281
Phone: +61 8 9755 6225
Fax: +61 8 9755 6229
Email: wine@clairaultstreicker.com.au